FAQ

Does your company have registration in the United States?

Our writing company has registration in the USA. We are focused on legitimacy and never violate the set laws and rules.

Do you offer writing services to clients internationally?

We offer high quality writing services to students who live in different parts of the world. We successfully work with students from the UK, Canada, Ireland, Australia, New Zealand, and of course the United States. Custom-papers.us is a reliable company that hires writers of different backgrounds, creating a skilled professional team. We take into consideration the requirements of our clients and have enough knowledge and experience to use any academic writing style.

Do you have any advantages that make you company better than other custom writing companies?

Of course, we have many advantages over other companies engaged in writing services business. We have a good reputation, thousands of satisfied clients, and a professional team. We guarantee higher grades and better quality of work. We comply with our clients’ instructions and do revisions, if necessary.

Are your writers professionals?

Yes, our writers are skilled and educated people who demonstrate 100% professionalism in everything they do. All of them possess academic degrees and have massive opportunities for their professional growth.

Does your company allow a discount?

Yes, our company allows our clients to have additional discount percent, which helps us to find more and more clients. We provide discounts both for new and returning clients. Our Customer Support Team may inform you of any details via e-mail or through online chat.

If I do not know what references should be used for my paper, do you have an access to online libraries to select references for my paper?

Our professional team members have access to any academic sources. Our clients should be aware of 100% result and do not need to have any concerns about references. Nevertheless, our clients should be ready to provide class notes, lectures and presentations, or some peer-reviewed articles if this material is not kept in online libraries. Our writers are interested in producing high quality academic papers. They never ignore the requirements provided by clients. However, they will highly appreciate the uploaded material to avoid any troubles with missed academic sources.

Do you allow your clients to change instructions before the papers have been completed?

Yes, our professional writing team is ready to adapt very quickly to the changing circumstances. We guarantee our clients that their professors’ requirements will be met. Our clients know that we make revisions and add some more information or research data if required.

Do you allow your clients to have information about the status of their order?

Yes, of course. Any client has an opportunity to get the required information about the status of his/her order. It is recommended to contact us online or via e-mail.

Do you allow your clients to contact their writers and ask any question?

Yes, we guarantee our clients that they will be able to contact their writers and solve any problems or ask any questions associated with their academic papers. Our Customer Support Team will help you to do it.

If your clients need a draft, do you provide this service?

Our clients have an opportunity to request a draft if they need. In order to request a draft, it is necessary to include this requirement into your instructions. If a client does not know how to do ii, he/ she may contact us any time. Our Customer Support Team is online 24/7.

If a client has some additional questions regarding his/her order, what should he/she do?

In this case our clients should contact our Customer Support Team via e-mail or through online chat. Our clients may ask about payment details, deadlines, references, etc.

How do you inform your clients about the completed order?

Our clients will be informed via e-mail. Our professional writing team is focused on maintaining deadlines. Therefore, the completed orders will be sent to our clients when the time is due. It is recommended to mention the deadline in the order description form.

How does your writing company deliver the completed orders?

We prefer to deliver completed orders via e-mail.

Does your writing company charge an extra fee?

No, our clients should not pay any extra fee. Our writing company is based on professional ethical principles, which do not allow taking any extra money from our clients. Our clients highly appreciate our company’s integrity. However, if a client needs to increase the number of pages, he or she needs to pay for additional order.

Does your company provide a guarantee that my paper will be written by a professional writer?

Yes, our company hires only professional writers; therefore, we guarantee high quality academic writing for any academic level. Practically all our writers have a huge experience in writing academic papers for college students and university students. We assess our writers’ skills and abilities to provide a guarantee that your paper will be completed properly and on time. Our clients should have no concern about the professionalism of our writers.

Does your writing company provide a guarantee that my academic paper will be delivered at the predetermined time?

Our company follows the established rules and regulations to deliver papers on time. Our professional team is aware of the deadline requirements set by our clients. We have a well prepared scheme to avoid any problems with deadline issues. Our writers know that it is very important for a client to receive academic paper at the pre-arranged time. We recommend our clients to mention deadline in the order form in order to allow our writers planning their work in a proper way.

Does your writing company provide a guarantee that your writers are not plagiarizing?

Yes, our company provides a guarantee that your completed papers are free of plagiarism. We check each academic paper using new technological approach to avoid plagiarism. Our clients believe that professionals will never plagiarize. We guarantee that our writers do not violate the established anti-plagiarism policy.

Do your clients have 100% satisfaction of your work?

The key principle of our company is to provide our clients 100% satisfaction with academic papers. Our writers are concerned about the quality of their work. They are focused on higher grades and better results. Our company pays due attention to clients’ feedback. If our clients are not satisfied with the quality of work, they have an opportunity to order revision. If our writers misunderstood some details, our clients should not pay for revision.

Is your company ready to refund, if I am not satisfied with the completed academic paper?

We guarantee high quality of academic writing, but there are some situations which are rather complicated for us. If a client has some negative comments regarding his/her academic paper, our writers are ready to make revisions. We make revisions within two weeks since the time your order has been completed. If a client has some problems and needs professional support, out Support Team will help to solve any issue.